Support Center

Find answers, troubleshoot issues, and get the most out of Trading Glass

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Select a category to find relevant help articles

Getting Started

12 articles

Account setup, first chart, connecting to live data, and workspace basics.

Account & Billing

8 articles

Manage your subscription, update payment methods, invoices, and plan changes.

Platform Features

24 articles

Cluster charts, order book, CVD, drawing tools, indicators, and rollers.

API & Integrations

15 articles

REST endpoints, WebSocket streams, webhook configuration, and data formats.

Troubleshooting

18 articles

Connection issues, rendering problems, data gaps, and performance optimization.

Popular Articles

The most-read guides and frequently asked questions

System Status

All systems are operational

99.9%

Uptime

<50ms

API Latency

Active

WebSocket

Frequently Asked Questions

Quick answers to the most common platform questions

Cluster charts show volume traded at each price level within a candle. Green cells indicate buy volume, red cells indicate sell volume. Larger numbers and brighter colors represent more activity at that price level.
Trading Glass connects to Binance WebSocket feeds automatically through the API backend. Select your trading pair from the toolbar dropdown and the platform will stream real-time trade data and depth updates.
Rollers bucket incoming trades into time windows (1s, 5s, 30s, 1m, 5m, 30m, 4h, 1d). Tick size determines the price granularity for cluster grouping. Smaller tick sizes show more detail, larger tick sizes aggregate more volume per cell.
Check your internet connection and ensure the API backend is running. Trading Glass will automatically attempt to reconnect. If data gaps persist, try refreshing the page or selecting a different symbol and switching back.
Use a larger roller timeframe (5m or 30m instead of 1s) to reduce the number of rendered elements. Increase the tick size to aggregate more data per cluster cell. You can also toggle off non-essential chart objects like the order book visualization.

Still Need Help?

Our support team is available around the clock. You can also explore the Trading Academy for in-depth guides on every platform feature.